Kilas Kinerja
Performance Higlights
Laporan Manajemen
Management Report
Profil Perusahaan
Company Profile
172
PT Voksel Electric Tbk.
Laporan Tahunan 2020
TANGGUNG JAWAB SOSIAL KEPADA KONSUMEN
CORPORATE SOCIAL RESPONSIBILITY TOWARDS CUSTOMERS
Komponen tanggung jawab sosial Perseroan kepada
konsumen yaitu komitmen terhadap kualitas dan
keamanan produk. Produk yang dihasilkan Perseroan
telah melalui serangkaian pengawasan dan
assessment
hingga mendapatkan ISO 9001:2015 Sistem Manajemen
Mutu. Perseroan telah menjalankan berbagai inisiatif
untuk memastikan kepuasan, keamanan, dan keselamatan
pelanggan dan pengguna produk. Adapun inisiatif tersebut
antara lain:
1. Menyediakan saluran dan prosedur penanganan keluhan
pelanggan;
2. Melaksanakan survei kepuasan pelanggan secara rutin;
3. Memberikan penjelasan
product knowledge
kepada
pelanggan;
4. Berpartisipasi di
event
promosi dan pameran;
5. Memberikan pelatihan terkait pemasangan dan
penanganan produk yang baik dan benar kepada
pelanggan;
Pentingnya pemenuhan hak konsumen untuk mendapatkan
informasi terkait produk dan jasa juga disadari oleh
Perseroan. Oleh sebab itu, Perseroan menyediakan akses
kepada konsumen terkait informasi produk dan/atau jasa
yang ditawarkan Perseroan melalui website
.
co.id dan
.
The component of the Company’s social responsibilities to
customers is a commitment towards the quality and safety
of its products. The Company’s products has been through
a series of supervision and assessment to achieve ISO
9001:2015 Quality Management System. The Company has
carried out various initiatives to ensure satisfaction, security
and safety of customers and product users. The initiatives
are:
1. Providing a line and procedure for customer care;
2. Conducting routine customer satisfaction survey;
3. Giving explanation of product knowledge to customers;
4. Participating in promotion and exhibition event;
5. Giving training related to the proper installation and
product care to customers;
The Company realizes the importance of fulfilling
customers’ rights in product and services information.
Therefore, the Company provides access to customers
related information on products and/or services offered by
the Company through website at
.
Mekanisme Pengaduan Konsumen
Customer Complaint Mechanism
Perseroan memiliki akses bagi konsumen, masyarakat
umum, dan pemangku kepentingan lain untuk melaporkan
masalah terkait produk dan layanan Perseroan yang dapat
diakses melalui alamat email
.
Di sisi lain, Perseroan juga membuka akses pengaduan
masalah terkait produk dan layanan dengan tatap muka.
Perseroan juga berkomitmen untuk meningkatkan mutu
dan kualitas produk dan pelayanan berdasarkan pengaduan
maupun umpan balik dari konsumen.
The Company provides access for customers, public, and
other stakeholders to submit complaint related to the
Company’s products and services that can be submitted to
email address
.
On the other hand, the Company has also provided access
to complaints related to products and services through
direct meeting. The Company is also committed to increase
the quality of its products and services based on customers
complaints or feedbacks.
